Refund Policy

Effective date: October 13, 2026

image2ai is a digital service: credits are delivered to your account immediately after payment. This policy explains when you can get a refund.

1. First purchase, unused credits — full refund within 7 days

If this is your first purchase on image2ai, you may request a full refund within 7 days of payment, as long as none of the credits from that purchase have been used.

2. Used credits are not refundable

Once credits from a purchase have been used to generate images, that purchase is not refundable, in whole or in part.

3. Subscriptions

You can cancel a subscription at any time. After cancellation it will not renew, and you keep access and your remaining credits until the end of the current billing period. Fees for the current period are not refunded, except under section 1 or where the law requires.

4. Failed generations

If an image fails to generate because of an error on our side or our model provider's, the credits for that generation are returned to your balance automatically.

5. Policy violations

Accounts closed for violating our Terms of Service or content policy are not eligible for refunds.

6. Your legal rights

Where applicable law gives you additional rights (for example statutory consumer rights in your country), those rights apply and this policy does not limit them.

7. How to request a refund

Email support@image2ai.cloud from your account email with your order or receipt number. We reply within 2 business days. Approved refunds are returned to the original payment method; the time for the money to appear depends on your bank or payment provider.

Card orders may be processed through Link (shown as “Sold through Link” on your receipt). In that case Link is the seller for the transaction and also provides transaction support; you may contact us or Link support. Please contact us before disputing a charge with your bank — we can usually resolve billing issues faster.